Refund Policy

At SOLAR PANEL KITS DIRECT, we stand behind the quality of our products and want you to be completely satisfied with your purchase. If you're not happy, we're here to help.

1. Returns

We accept returns within 30 days of the delivery date under the following conditions:

  • Items must be unused, in original packaging, and in resellable condition.

  • You must include a proof of purchase (order number or receipt).

To initiate a return, contact our support team at [insert email] with your order details.

2. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed to your original method of payment within 7–10 business days.

  • Original shipping fees are non-refundable unless the return is due to our error or a defective product.

3. Non-Returnable Items

The following items are non-refundable:

  • Custom orders or special configurations

  • Opened batteries or damaged electrical components

  • Items returned without authorization

4. Exchanges

If you received a defective or damaged item, we’ll gladly exchange it. Please contact us within 7 days of delivery.

5. Return Shipping

  • You are responsible for return shipping costs unless the item is defective or incorrect.

  • We recommend using a trackable shipping method and purchasing shipping insurance.